Your Application for the Restaurant GM has been Successful

Thank You For Applying to the Restaurant General Manager position at Naf Naf Grill in Madison, WI. If you are selected, our recruiter and/or hiring manager will reach out to you within 24 hours to schedule an initial phone interview.

If you have additional questions, please don’t hesitate to reach out to us directly at (312) 620-8057.

Our client, an exciting franchisee of a national Quick Service chain in Madison, WI, seeks to accelerate unit growth of an emerging franchise by adding a General Manager to the team. General Managers lead their teams and drive the daily operations of their store. Our client is all about supporting their operators so to be successful, you must have the motivation and dedication to learn and grow, and they’ll teach you the daily operations. They don’t want someone who is just overseeing the restaurant; They want a proven leader who’s passionate about pitas, managing P&L, adhering to processes, and the people-first culture.

*Base salary of $45-$65k + $10k-$20k bonus*

Responsibilities:

Recruits, hires, and trains team members to encourage growth within the company
Ensures training program is fully implemented and executed properly
Identifies and develops internal candidates for management and Shift Leader positions
Prepares food according to the orders for dine in, take out, or catering
Communicates directly with customers; responds to questions, concerns and complaints in a timely manner; resolves complaints in a professional manner to ensure proper resolution and customer recovery
Holds the team accountable for consistently providing excellent customer service and following all policies and procedures
Maintains proper food handling and sanitation processes while preparing food
Maintains a clean and safe working environment by following cleaning and organization procedures
Assigns tasks to team members including but not limited to: cleaning, preparing orders and training
Follow checklists, recipes, and all of our client’s standards
Achieves operational objectives in service, cleanliness, safety and security, food quality, procedural compliance, and training
Oversees quality, inventory, and safety within the store
Responsible for proper ordering of product and proper inventory counts
Completes all administrative and back office tasks
Schedules and manages labor by anticipating business activity, while ensuring that all positions are fully staffed and labor cost objectives are met
Provides ongoing feedback to all members of the team
Educates the team and enforces all policies and applicable labor laws
Administers all payroll procedures to ensure all members of the team are paid correctly
Uses tools provided to analyze operational restaurant performance and financial performance
Identifies trends and implements action plans for improvement
Focuses efforts on developing long term sales growth initiatives designed to drive profitable sales growth
Maintains fiscal responsibility by weighing the cost/benefit impact of financial decisions
Monitors costs and adherence to budget
Meets or excels the budget on financial goals and benchmarks set by the company
Troubleshoots and attends to basic equipment issues
Understands and follows all policies and applicable labor laws
Other tasks as assigned as well as, but not limited to, following all Company policies and procedures
Build strong teams, motivate others, and foster teamwork
Exhibit a desire to teach, learn, and lead
Have a detail-focused, results-driven attitude combined with the ability to effectively work and communicate with the team (from all hourly staff to the CEO)

Qualifications:

High School diploma or equivalent education
Must be at least 18 years of age due to compliance with State and Federal laws
Minimum of 2 years of experience in a General Manager role in a restaurant environment with P&L experience (in a fast-paced fast casual restaurant preferred)
Must meet the minimum criteria in a background check
Must make a commitment to work at least 50 hours per week with shifts of varying times and lengths. Must also be available and willing to work a variety of days/times including weekends and evenings
Able to provide or obtain ServSafe Food Handlers Certificate prior to start date
Able to provide or obtain any state-required food service certifications

Perks: